How to Clear Cache and Cookies for QuickBooks

Being a cloud-based accounting solution, there’s no denying that QuickBooks Online relies on the web browser for optimal performance, efficiency, and productivity. Cache and cookies in your web browser play a significant role in both enhancing or diminishing the performance speed of QuickBooks Online. Accumulated cache and cookies in your web browser cause QuickBooks Online to underperform and affects your general browsing experience too.

This guide thoroughly explains how to clear cache and cookies for QuickBooks Online as well as Desktop. You’ll also become aware of some potential issues to expect if you have substantial quantities of cache and cookies in your web browser. We have also mentioned the method of deleting cache and cookies for some common browsers. Just apply the techniques as given in the guide to make your QuickBooks faster like never before. Let’s dive right in!

How to Delete QuickBooks Cache and Intuit Cookies?

This section of our guide will tell you all about cache and cookies, the problems they may cause, and the process to erase them from your system.

What are Cache and Cookies?

Whenever you interact with the internet using a web browser, some of your data gets stored to streamline your future access and improve the browsing experience. This includes saving your preferences, login info, customized settings to ensure websites load faster and you do not have to re-enter the details every time you visit. 

Cookies: These are small fragments of data on your web browser created by a website depending on how you interact with it. This primarily includes login details, preferences, browsing activity, and even the items in your shopping cart (to put it simply).

Cache: It can be referred to as a storage in your browser that contains copies of web pages, templates, stylesheets, scripts, images, and other data of the websites you visit. All of this is stored to minimize the loading time of websites whenever you visit them. When you open a frequently visited website, the web browser automatically loads its static data using the cache and reduces the opening time.

Why do You Need to Delete Cache and Cookies for QuickBooks?

Referring to QuickBooks Desktop, it also integrates with web browsers for some payroll services, banking, sending or receiving data from the servers, and many other accounting tasks. So, it becomes equally important for both QB Desktop and Online users to erase cache and cookies and avoid the problems mentioned below:

• Sluggish performance and browsing experience: QuickBooks Online turns annoyingly slow due to cache and cookies. The loading time of the webpage increases, which eventually impacts the efficiency of the bookkeeping software. QuickBooks Desktop also turns slow during startup or whenever you try running an accounting task that needs to integrate with the web browser.
• Data Display Issues: Large quantities of cache and cookies in the browser can lead to data fields being overwritten, failing to load, or fizzy in QuickBooks Online. This causes problems in interpreting data and accessing the correct link or button.
• Login Problems: QuickBooks Online can face problems while automatically signing you in if the cache storage has several records of different passwords for a single username or if any crucial credentials have been changed after the last time the cache was updated.
• Ruined User Experience: As a user, you’ll get frustrated due to misaligned web pages, broken links, or malfunctioning features, which results in slowing down your workflow.
• QuickBooks Crashes: QuickBooks Desktop might freeze or crash randomly if it tries using the web browser and gets bogged down by cache or cookies. This is why it becomes to delete cache QuickBooks Desktop.
• Data Sync issues: QuickBooks Desktop might fail to integrate and sync data with the servers or use banking services due to excessive cache or cookies.

Do not worry; all of the above problems cease to exist if you keep a check on the cache and cookies in the web browser. The next section of our guide explains how to clear cache in QuickBooks for better performance.

How to Delete QuickBooks Cache and Intuit Cookies?

Basically, you’ll have to configure some settings of your web browser to delete/erase cache and cookies. The method differs for every web browser, so it becomes important to explain the stepwise procedure to clear cache and cookies in some common web browsers. Here’s how to clear QuickBooks Online browser cookies: 

• Mozilla Firefox

1. Single-click the Menu ( ☰ ) button and select the Settings option in the list.
   
   
2. Go to the Privacy  & Security panel and go to the Cookies and site data section.
3. Click Clear Data and select Everything in the dropdown (▼) beside When.
   
   
4. Ensure only the Temporary cached files and pages checkbox is marked, and tap Clear Data.

• Google Chrome

1. Click the ⋮ (Vertical Ellipsis) option at the top-right and click Delete Browsing Data… (Ctrl + Shift+ Delete).
   
   
2. Select a time period for which you want to erase the data, for example: Last 7 hours or All time.
   
   
3. Select the Cached images and files and Cookies and other site data checkbox and tap Delete Data.

• Safari for Mac

1. Click the Safari menu in the Safari browser and select Clear History.
   
   
2. Tap the pop-up menu and select a time range for which you want the data deleted.
   
   
3. Cookies, cache, recent searches, and all the other history get deleted altogether.

• Safari for Iphone or Ipad

1. Access the Settings menu and select Apps.
   
   
2. Choose Safari and click Clear History and website data.
3. The auto-fill information remains intact, but all the other data gets erased.

• Microsoft Edge

1. Click the ⋯ (Settings and more )option at the top and choose Settings.
   
   
2. Select Privacy, search and services, and click Clear browsing data now below Delete browsing data.
   
   
3. Tap Choose what to clear and single-click the Time Range menu to set a period.
   
   
4. Choose the data type you want to delete (include cache and cookies) and click Clear Now.

Here’s How to Delete Intuit Cookies:

You also have the option to permanently delete Intuit-specific cookies if the problems occur frequently on your system. Here’s how you can delete Intuit cookies in Google Chrome, Mozilla Firefox, and Safari:

• Google Chrome

1. Go to the ⋮ (More) menu and click Settings.
2. Choose Privacy and Security and tap Cookies and other site data.
3. Select See all cookies and site data.
4. Go to the search bar and type ‘Intuit’ to view all the Intuit-related cookies.
5. Click Remove all shown or the Trash Can icon.
6. Restart Google Chrome to apply and save your changes.

• Safari

1. Launch Safari and click the Safari icon beside the Apple logo on top left.
2. Click Preferences and select Privacy.
3. Choose Manage site data and run a search for ‘Intuit’ to find Intuit-related cookies.
4. Click the Remove All option and further click Remove Now.
5. Tap Done and restart Safari on your Mac.

• Mozilla Firefox

1. Go to Menu ( ☰ ) and select Settings.
2. Choose the Privacy & Security option and click the Manage Data option under Cookies and site data.
3. Search for ‘Intuit’ to view all the Intuit cookies on your Mozilla Firefox.
4. Click Remove All Shown and tap Save Changes before restarting the web browser.

Things to Consider after Clearing Cache And Cookies for QuickBooks

Clearing your browser’s cache and cookies is a superb solution for many QuickBooks-related problems, but you should know that you may see a few temporary changes post-clearing:

Sign in Again: Deleting cookies will erase saved login information for any sites, including QuickBooks Online. That means the next time you visit these sites you will have to enter your username and password manually.

Websites May Be Slow to Load at First: The browser cache keeps copies of elements from websites (like images and scripts) to speed up loading times. Clearing the cache means you will have to download some elements on your browser, the first time you’re revisiting a site. When you first load up the site, it may take a little longer to load.

Saved Website Preferences May Be Cleared Out: Cookies can also be used to save your preferences for specific websites, including language preferences, how you want certain sites displayed, or items you may have put in an online shopping cart. Deleting cookies will delete this information and you may have to reset your preference on some sites again.

Don’t worry — these are all normal and temporary side effects of clearing your browser’s cache and cookies. Once you sign back into any of your regularly visited sites and your browser re-caches, your browse experience should be back to normal.

Find Your Next Read: QuickBooks Desktop vs QuickBooks Online: The Better Option?

Conclusion

This guide explains how to clear cache and cookies for QuickBooks (both Desktop and Online). You’ll also address some setbacks that can occur if the cookies and cache aren’t maintained regularly, and they get piled up in the web browser. The guide includes methods to clear cache, cookies, including other site data, and delete Intuit-specific cookies on some common browsers (Chrome, Firefox, Safari, and Edge). By dedicating a few minutes to clear out excess data, you can keep your QuickBooks Desktop and Online running seamlessly without facing problems while integrating with the web browser.

FAQs

Is clearing the browser cache the same as clearing the cache for QuickBooks Desktop?

Yes, if we refer to the cache stored on the web browser, then it is the same for your system and all the QuickBooks products. Cache is saved in the web browser can cause problems when QB Desktop or Online utilize the browser for accounting tasks. Some users confuse cache for temporary data of QuickBooks, but in this case we are referring to the cache stored in the web browser.

Do I have to clear cache for all the QuickBooks products separately?

No, clearing the web browser’s cache and other temporary data means the data is permanently removed from your system, so as for all the QuickBooks products. You have to just manage the cookies and cache on the default web browser you use, and doing this will help run all the QB products seamlessly.

How often should I clear my cache and cookies?

We’ll advise clearing the temporary data (Cache, cookies, references, etc.) weekly to ensure your QuickBooks Desktop and Online collaborate with the web browser without any problems. This will boost the efficiency and performance of QuickBooks on your system.

What should I do if I clear cache QuickBooks Online and the software still runs slow?

We’d recommend downloading and installing the latest updates for your web browser and also ensuring that it is the default browser you are using to integrate with QuickBooks.